Godwin Hotels offers a complimentary chauffeured arrival pick-up service exclusively for guests arriving at Indira Gandhi International Airport (IGI Airport – Terminal 1, Terminal 2, or Terminal 3). Please note that this complimentary transfer applies strictly to IGI Airport arrivals only (railway stations including New Delhi Railway Station NDLS are not eligible), governed by the mandatory conditions detailed below:
₹0
Vehicle Hire Fee (Complimentary)
₹485
Mandatory Airport Parking Fee (Guest Pays)
30 Mins
Included Touchdown Waiting Window
24 Hours
Prior Notice Required (No Last Minute)
Booking Eligibility Criteria:
This complimentary airport pickup service applies strictly to the following two booking channels:
- Direct Hotel Bookings: When booked directly with Godwin Hotels AND our central reservation team has accepted and reconfirmed the airport pickup (subject to the specific room package booked).
- Booking.com Reservations: When booked via Booking.com on an eligible rate package where complimentary airport pickup is explicitly included.
Strict Policy: Pickup Cannot Be Switched to Airport Drop (Drop is Always Chargeable)
Guests cannot switch, convert, or exchange the complimentary airport pickup into an airport departure drop. Godwin Hotels maintains a contract with an external third-party licensed travel agency specifically for inbound airport arrivals. Any airport drop service is strictly chargeable in all cases per standard tariff.
Mandatory ₹485 INR Parking Fee & Waiting Time Rules:
- ₹485 INR Commercial Parking Toll: The vehicle hire is provided free of cost; however, the service is offered strictly on the condition that the official commercial airport parking toll of ₹485 INR is borne directly by the guest.
- 30-Minute Waiting Time Included: Our chauffeur will wait at the designated IGI Airport arrival parking zone for up to 30 minutes from your scheduled flight landing / touchdown time.
- Delays Beyond 30 Minutes: If waiting time exceeds 30 minutes (due to immigration queues, baggage claim delays, or customs clearance), the guest must pay the actual parking charge billed by Delhi International Airport Limited (DIAL) parking authority.
Mandatory Advance Information (No Last-Minute Requests):
To ensure timely driver dispatch and vehicle staging at IGI Airport, no last-minute pickup requests are entertained. Guests must share all arrival details at least 24 hours prior:
- At Least 24 Hours Prior Notice: All airport pickup requests must be confirmed at least 24 hours before flight touchdown. Last-minute requests cannot be accommodated.
- Complete Flight Details: Airline name, Flight Number, Scheduled Landing Time, and Arrival Terminal (T1, T2, or T3).
- Booking Reference & Date: Official Godwin Hotels Booking Confirmation Number or Booking.com Reservation ID, Primary Guest Name, and Arrival Date.
- WhatsApp Contact: Active mobile / WhatsApp number for direct coordination with the airport arrival driver.
We welcome families traveling with children! To guarantee safety, fire compliance, and comfortable sleeping arrangements across our 39 rooms at Hotel Grand Godwin and 26 rooms at Hotel Godwin Deluxe, the following policy applies:
| Age Category |
Sleeping Arrangement |
Nightly Rate |
Breakfast Inclusions |
| Infants & Children (0 to 5 Years) |
Sharing existing bed with parents |
FREE (₹0 INR) |
Complimentary with parents' meal plan |
Children (6 to 12 Years)
Room Only Plan |
Includes 1 Roll-away Extra Bed |
₹1,000 INR / night |
Meals billed as per cafe/restaurant menu |
Children (6 to 12 Years)
With Breakfast (CP Plan) |
Includes 1 Roll-away Extra Bed |
₹1,200 INR / night |
Lavish multi-cuisine buffet breakfast included |
Extra Adult (12+ Years)
3rd Guest in Room |
Includes 1 Roll-away Extra Bed |
₹2,000 INR / night |
Buffet breakfast extra @ ₹550 INR / person / day |
Maximum Room Occupancy Guidelines:
All standard guest rooms have a strict maximum occupancy of 3 guests (either 2 adults + 1 child with extra bed, or 3 adults with 1 extra bed). Extra roll-away beds are subject to room space and advance booking.
To maintain the highest hygiene standards, adhere to strict Food Safety and Standards Authority of India (FSSAI) guidelines, prevent room odor retention, and protect our luxury hypoallergenic linens, Godwin Hotels maintains a clear policy regarding external meals:
Strict Outside Food & Cutlery Policy:
- No Outside Food Allowed: Outside food, catering packages, and deliveries via online delivery platforms (such as Swiggy, Zomato, etc.) are strictly prohibited inside guest rooms and dining premises.
- No Hotel Cutlery for Outside Items: Hotel cutlery, crockery, plates, glassware, and tableware are sanitized exclusively for food prepared in our licensed kitchens and will not be provided for outside food consumption under any circumstances.
- Hygiene & Pest Prevention: This rule is rigorously enforced to maintain immaculate sanitation, prevent pest attraction, and ensure fire safety in guest quarters.
Buffet Breakfast (Rooftop Restaurant)
₹550 INR
Per person per day • Daily 07:30 AM – 10:30 AM
Lunch / Dinner Buffet (Group Rate)
₹850 INR
Per person • Multi-cuisine spread at The Indian Grill
Delicious On-Site Dining Facilities:
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24-Hour In-House Room Service: Piping hot multi-cuisine meals, snacks, and beverages prepared fresh 24 hours a day and delivered straight to your room.
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Rooftop Restaurant Buffet Breakfast (@ ₹550 / person / day): Served daily from 7:30 AM – 10:30 AM on the open-air rooftop terrace overlooking the city skyline. Features hot South Indian, North Indian, fresh eggs/omelets, seasonal fruits, toasts, juices, tea & brewed coffee.
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The Indian Grill Restaurant & Group Dining (@ ₹850 / person): Multi-cuisine dining featuring authentic North Indian Mughlai curries, clay oven Tandoori, Continental, and Oriental delicacies. Open daily 7:30 AM – 11:00 PM (Last order 10:45 PM). Group Lunch and Dinner buffets arranged at ₹850 per person.
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Coffee Brownie Cafe: Boutique cafe on Arakashan Road serving specialty coffees, desserts, bakery treats, and sandwiches. Open daily 8:00 AM – 10:00 PM.
Liquor, Alcohol & Public Space Smoking / Drinking Policy
No Liquor Served in Restaurant: We do not sell or serve alcohol or liquor in our restaurant (The Indian Grill), café, or dining areas.
No Drinking or Smoking in Public Spaces: Guests cannot drink alcohol or smoke in any public or common space of the hotel premises, including the reception lobby, elevator lounges, stairwells, corridors, and dining venues.
In-Room Consumption Welcome: Guests are completely welcome to bring legally purchased alcoholic beverages from outside and enjoy them privately in their room.
Strict Policy: Parties, Celebrations, Decorations & Media Recording
No Parties, Celebrations or Room Decorations: No parties, celebrations, or decorations (including adhesive tapes, balloons, party props, wall pastes, or candles) are allowed inside guest rooms. For hosting or arranging any celebration or event, guests must speak directly with hotel management in advance.
No Photography or Videography: No photography or videography is allowed within the hotel premises (including lobbies, corridors, restaurant, and exterior). Prior permission must be taken from hotel management.
General In-House Property Rules:
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No Parties, Celebrations or Decorations in Rooms: Parties, birthday celebrations, or any room decorations (such as hanging banners, wall adhesives, streamers, balloons, or confetti) are strictly prohibited in all guest rooms. To arrange any celebratory gathering or private event, please speak with hotel management beforehand.
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No Photography or Videography in Hotel Premises: Photography and videography are strictly not allowed anywhere on hotel premises without prior authorization. Written permission must be obtained from hotel management in advance.
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Alcohol & Liquor Rules: No liquor is sold or served on property. Guests may bring alcohol from outside for private consumption inside their guest room only. Consuming alcohol in public areas of the hotel is strictly prohibited.
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No Smoking in Public Spaces & Indoors: Smoking is strictly forbidden in all indoor corridors, dining halls, lobbies, and indoor rooms. A designated outdoor rooftop open-air smoking zone is provided. Violation of indoor room smoking incurs a deep-cleaning sanitization fee of ₹3,500 INR.
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Quiet Hours (10:00 PM – 08:00 AM): To ensure all travelers and corporate guests enjoy restful sleep, loud music, rowdy conduct, or excessive television volume is strictly prohibited during quiet hours.
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Pet Policy: For hygiene and guest allergy considerations, pets are not permitted on hotel property, with the exception of certified service animals with advance notification.
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Visitor Policy: Non-registered external visitors are permitted only in the lobby, cafe, or restaurant until 8:00 PM. Visitors are not allowed in guest rooms after 8:00 PM without registering valid government photo IDs at the reception desk.
Godwin Hotels adheres to complete billing transparency with zero hidden charges. All rates and fees are quoted in Indian Rupees (INR) and are subject to mandatory Government of India Goods & Services Tax (GST).
Accepted Payment Methods:
- Credit & Debit Cards: Visa, MasterCard, RuPay, Maestro, and American Express.
- Instant UPI & Digital Wallets: Google Pay, PhonePe, Paytm, BHIM, and QR-based payments.
- Cash: Indian Rupees (INR). Foreign currencies (USD, EUR, GBP, AED) can be exchanged at our authorized in-house Foreign Exchange desk.
- Net Banking & Corporate NEFT/RTGS: Direct bank transfer is supported for pre-paid and corporate reservations.
Government Taxes & GST Rates:
Per statutory Government of India hotel taxation regulations:
- Room tariffs up to ₹7,500 INR per night attract 12% GST (6% CGST + 6% SGST).
- Restaurant & Room Service food and beverage orders attract 5% GST.
Cancellation & Refund Policy:
• Free Cancellation: Permitted up to 24–48 hours prior to your scheduled arrival date (depending on the booked rate plan).
• Late Cancellation or No-Show: Incurs a fee equivalent to 1 night's room charge plus applicable taxes.
• Refunds: Approved refunds for pre-paid bookings are processed within 5–7 business days to the original payment method.
By reserving a room or checking in to Hotel Grand Godwin or Hotel Godwin Deluxe, guests agree to abide by the terms and conditions outlined below:
Standard Check-In Time
1:00 PM (1.00 Noon)
Early Check-In: Subject to availability of the rooms
Standard Check-Out Time
11:00 AM (Morning)
Late Check-Out: Subject to availability of the rooms
Critical Guest Policy: Minimum Age 18 Years & No Local IDs (Delhi)
Guest Age Requirement: The primary guest making an individual room booking must be at least 18 years of age. Valid original physical government-issued photo identification must be provided by every guest at the time of check-in.
Local ID (Delhi) Prohibition: We strictly do NOT accept local IDs (Delhi residential address proof) for check-in under hotel security regulations. In case of any reservation made under this condition, admission will be denied and NO REFUND will be applicable.
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Minimum Age for Individual Booking (18+ Years): Guests booking individual accommodation must be at least 18 years old. Minors under 18 years of age cannot be registered as primary bookers and must be accompanied by an adult parent or legal guardian.
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Mandatory Physical Photo Identification: As per Ministry of Home Affairs and Delhi Police guidelines, every adult guest checking in must present a valid physical original government-issued photo ID at check-in. Indian citizens must present Aadhaar Card, Passport, Voter ID, or Driving License (PAN cards are not accepted as address proof). Foreign nationals must present original valid Passport with Indian Visa / OCI card and complete Form-C registration.
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Strict Restriction on Local IDs (Delhi) — No Refund: Hotel Grand Godwin and Hotel Godwin Deluxe strictly enforce a no-local-ID policy. Guests with address proof residing in Delhi are not permitted to check in. If a reservation is made by or on behalf of guests with local Delhi identification, check-in will be refused at reception and 100% cancellation penalty applies (no refund will be applicable).
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Check-In & Check-Out Hours: Standard check-in begins at 1:00 PM (1.00 Noon / 13:00) and check-out is by 11:00 AM (11:00 AM). Both early check-in and late check-out are strictly subject to availability of the rooms upon request. Guaranteed early morning check-in requires room reservation from the preceding night. 24-hour secure luggage storage is always complimentary for early arrivals or late departures.
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Mandatory Check-Out Formalities: Guests must physically return all room keys at reception, sign the official entry/departure register, and clear all pending dues and incidental bills before leaving the hotel premises.
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Stay Extension Policy: Guests wishing to extend their stay must notify reception and check that day's room price. The hotel reserves the right to apply on-that-day prevailing rates for all extensions, subject to room availability.
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Property Damage & Lost Property: Guests are expected to maintain hotel property, furniture, electronics, and fittings with care. Any intentional or negligent damage will be assessed and billed to the guest's folio. The hotel provides in-room safety lockers; management is not liable for unsecured personal valuables left unattended in public areas.
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Right of Admission Reserved: Management reserves the right to refuse admission or request immediate departure of any individual whose behavior is disruptive, abusive, violates local laws, or jeopardizes the security and well-being of fellow guests and team members.
Mandatory Check-Out Procedure & Stay Extension Guidelines
Before departing the hotel, every guest must strictly complete the following 3-step check-out formalities at the front desk reception:
- 1. Room Key Submission: Guests must hand over all physical room keys and electronic key cards at the reception desk before leaving the hotel premises.
- 2. Signature in Entry / Departure Register: As mandated by Delhi Police statutory regulations, the registered guest must sign the departure register at reception prior to exit.
- 3. Clearance of All Pending Dues: All bills — including room balance, dining, room service orders, airport transfers, and laundry — must be fully cleared and settled before departure.
Stay Extension Policy:
In case a guest wishes to extend their stay, they must inform the front desk reception in advance and check that day's current room price. The hotel reserves the right to apply on-that-day room rates (previous discount tiers or booking rates do not carry forward). All stay extensions are strictly subject to room availability.
Godwin Hotels ("we", "our", "us") respects your personal privacy. This Privacy Policy details how we collect, process, and protect your information when you visit godwinhotels.com or stay at our properties:
1. Information We Collect:
- Reservation Details: Full name, email address, telephone/WhatsApp contact, dates of stay, and room preferences.
- Legal Compliance Data: Government photo ID details, nationality, passport and visa details for Form-C compliance as mandated by Indian statutory law.
- Payment Information: Transaction identifiers and payment verification details (all electronic transactions are processed through encrypted payment gateways; we do not store full credit card CVV codes).
- Technical Logs: IP address, device type, and browsing interaction logs to enhance website performance and security.
2. How We Use & Protect Your Information:
Your data is used strictly to process bookings, arrange airport transfers, verify guest identity, provide invoices, and communicate relevant reservation updates. We do not sell, rent, or trade your personal information to third-party marketing companies. All data transmitted through our web application is secured using industry-standard SSL 256-bit encryption.
3. Contact Our Data Protection Officer:
If you have any questions regarding our Privacy Policy or wish to request data verification or deletion, please reach us at:
Privacy & Data Inquiries:
Email:
book@godwinhotels.com
Address: 8502/41, Arakashan Road, Ram Nagar, Paharganj, New Delhi – 110055, India