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Any content provided by and on Godwin Hotels are subject to the following Terms and Conditions (henceforth T&C). If you use this website it is deemed that you agree to all the terms and conditions that follow.

 

Payment Options

1. Online Card Payments

Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

Godwin Hotels using Verisign Certified Payment Gateway, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Godwin Hotels offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Godwin Hotels 48 hours prior to the date of arrival; else, the order is liable to be cancelled.

 In case of cancellation/Amendment of booking, Please Read Carefully our Amendment/Cancellation policy.



2.Pay at Hotel (Post Pay)
For some of our partner Travel Agent ( Contracted Travel Agent,Corporate Houses and Regular Customers.we offer special facility where  customers can pay the hotel directly at the reception at the time of check-in at the hotel.



3.Right to Review and Amend etc.

Godwin Hotels has the right to review these terms and conditions and modify and/or change and update the same.These terms and conditions, as amended from time to time, will apply for the duration that you use the website



 4.Proprietary Rights of Godwin Hotels and Restrictions of use.

Subject matter - Information, not in the public domain software made available to use and/ or download any name, symbol, device, phrase, sound, color used as a distinguishing Mark to identify goods and/or services any photograph, design, video clips, writings, illustrations, music, sound, found on the website.

The logo are registered trademarks. 
Your use of the subject matter is restricted. You may not copy, reproduce, distribute, republish, down load, display or post (electronically or otherwise), transmit, record, reproduce without the prior written consent of the owner..



General Terms & conditions

·           Visitors are not allowed in the guest room after 08:00 p.m.

·           Management reserves the right to alter the room tariff without any Prior notice.

·           Half day room rent chargeable for stay upto extra 4 hours.

·           Full day room rent chargeable for stay over 4 hours.

·           Check- in From 12:00 Noon Check-out Until 12:00 Noon

·           Cancellation and prepayment policies vary according to room type. Please check the room conditions when selecting your room.in Single Room is only Single adult Allowed and in double room for two adults allowed.Adults chosen Extra then Occupancy while booking online, in such conditions hotel are liable to charge you directly at the time of check in,if extra bed is not purchased online.


  • We do not allow unmarried / unrelated couples to check-in. This is at full discretion of the hotel management. No refund would be applicable in case the hotel denies check-in under such circumstances .

·           Damages The guest shall be responsible for the replacement / reinstatement of any items damaged through misuse or other act of abuse. This shall apply whether the damage was deliberate or accidental.

·           One older child or adult is charged INR 825 per person per night in an extra bed.

 

Child Policy

·           Free! one child under 5 years stay free of charge when using existing beds.

·           The maximum number of extra beds in a room is 1.

·           There is no capacity for cots in the room.

·           Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

·           Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

 

Cancellation Policy

·           Booking cancelled beyond 48 hrs from date of confirmation will carry 10% retention charge.

·           Booking cancelled within 48 hrs from date of arrival will carry 50% retention charge.

·           Booking cancelled in the last 24 hrs from date of arrival will carry 100% retention charge.

·           No-Show will carry 100% retention charge.

·           If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Hotel cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the accommodation provider carefully prior to making your reservation.

 

Refund Policy

·           Notice of cancellation must reach the CENTRAL RESERVATION (Telephone: +91-8860081994, Email: book@godwinhotels.com , grand_godwin@yahoo.com ) and duly acknowledged by the same office 72 hours (3 days) ahead of arrival date.Refund Amount is equal to the Amount which we receive after paying bank transaction charges.Refund Process will Take 8 to 14 working Days. 

·           Shorten Stay Policy If guest shortens his stay, the Hotel Management will impose a two night room charge as a last-minute cancellation, and refund the balance either through cash or credit card or thru Paypal, depending on how the first payment was received. ( Applicable only on Booking made through our website.